Thank you for choosing starriverclothingstore.com! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase, you can apply for a refund according to the following terms:

Refund Application Time
You can apply for a refund within 30 days of receiving the product. Please ensure that the product is unused and retains the original packaging and tags.

Refund Application Process
Please contact the customer service team via email (bmwork@starriverclothingstore.com) and provide the following information:

Order number
Purchase date
Reason for refund
Attach photos of the relevant products (if applicable)
Refund Processing
We will review your refund request within 5 working days of receiving it. If the application is approved, we will process the refund within 7-10 working days after the review is approved, and the refund will be refunded through the original payment method.

Special circumstances

If the product is damaged or defective during transportation, you should contact us within 48 hours of receiving the product so that we can provide you with a replacement or refund service.
Personalized customized products and discounted products are not applicable to the refund policy.
Shipping Costs
Unless due to product defects or wrong shipment, the refund request will not include the original shipping costs, and the return shipping costs will be borne by the customer.

If you have any questions, please feel free to contact us. Thank you for your support of starriverclothingstore.com!